The purpose of this policy is to set out how Cross Solutions collects, uses, manages and protects your personal information in accordance with the Australian Privacy Principles as outlined in the Privacy Act 1988 (Cth).
Cross Solutions respects your right to privacy and is committed to safeguarding the privacy of its employees, clients, website visitors and other all other persons who provide Cross Solutions with personal information.
How Cross Solutions collects personal information
Cross Solutions may collect personal information in the following ways:
a. Directly from you (when contacting you, when you make contact, when you visit Cross Solutions’
b. From third parties you have authorised Cross Solutions to collect information from or where it is
necessary for Cross Solutions to access information from third parties.
c. Publicly available resources including websites, public web pages and public databases.
d. Monitoring of Cross Solutions information technology and telephone networks.
You may provide basic information such as your name, phone number, address and email address to enable
Cross Solutions to send information, provide updates and process your service enquiry.
Cross Solutions may collect additional information at other times, including but not limited to instances where
a. Provide feedback.
b. Provide information about your personal or business affairs.
c. Apply for a role/expression of interest at Cross Solutions.
d. Change your contact or email preference.
e. Provide financial or credit card information.
Where you do not agree to provide Cross Solutions with requested personal information ability to assist you may be affected.
Collection of Sensitive Information
Cross Solutions may collect sensitive personal information from you but will only do so where you have provided your consent or where Cross Solutions are otherwise permitted by laws and/or regulations to request that information from you.
Why Cross Solutions collects personal information
Cross Solutions will seek to collect personal or sensitive information as required.
Some examples of personal information Cross Solutions may collect include.
▪ Date of birth
▪ Phone number
▪ Interview notes
▪ Reference checks
▪ Probity clearance and criminal record checks (where applicable)
▪ Sign in register or other attendance information
▪ Computer access
▪ CCTV and other security records
▪ Interactions with our website
▪ Online forms you fill in
▪ Other information you provide voluntarily
Personal information will only be collected where reasonably necessary for one or more of Cross Solutions’ functions activities.
Collection of information through Cross Solutions website
When you visit the Cross Solutions website, certain information may be collected such as browser type, operating system, website visited immediately before coming to the Cross Solutions website and other information.
This information is used in an aggregated manner to analyse how people use the Cross Solutions website, to assist in improvement of service offerings and provide improved information.
Cross Solutions website may have links to other websites not owned or controlled by Cross Solutions.
Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Cross Solutions is not responsible for the privacy practices of third party websites.
Cross Solutions encourages our users of its website to read the privacy statements of each and every third party website that collects personal identifiable information.
Collection of information through Cookies
In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords.
Cookies are very small files which a website uses to identify you are a return visitor to a website and to store details about your use of the site.
Cookies are not malicious programs that access or damage your computer.
Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings.
Why Cross Solutions collects your information
The purpose for which personal information is collected by Cross Solutions is typically to conduct business, manage contractual relationships, manage safety and security risks, monitor website access and other applications, and to comply with legal obligations. Some examples would be:
▪ To prepare quotes and tenders for service
▪ To establish property ownership (title searches)
▪ To undertake site safety inductions and meet site safety compliance
▪ To organise travel arrangements via air, sea and road
▪ To confirm licence and registration details to ensure they meet Federal/State/Territory compliance
▪ To prepare invoices for services undertaken
▪ To pay invoices for goods received and services sought
▪ To meet insurance requirements
▪ To prepare employment contracts
▪ To verify work visa status
▪ To accurately report to government agencies on personnel structure
Cross Solutions may use personal information collected from you to provide you with information and updates on services. Cross Solutions may also make you aware of new and additional products, services and opportunities available to you. Cross Solutions may use your personal information to improve its services and better understand your needs.
Cross Solutions may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.
How Cross Solutions uses your information
Cross Solutions may disclose your personal information to any of its employees, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy.
Cross Solutions may from time to time need to disclose personal information to comply with a legal
requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
Cross Solutions may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Cross Solutions, its customers or third parties.
Cross Solutions do not currently provide personal information to entities outside of Australia and do not store, process or back-up personal information on computer servers or networks which are located overseas or in cloud-based applications. In the event your personal information is provided to overseas entities, Cross Solution will take reasonable and necessary steps to notify you.
How Cross Solutions ensures the security of your information
Cross Solutions is committed to ensuring that the information you provide is secure. In order to prevent
unauthorised access or disclosure, Cross Solutions have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
Cross Solutions aim to only keep personal information for as long as necessary for the relevant purpose of the information or as otherwise required by law.
When no longer required, Cross Solutions will destroy or archive personal information in a secure manner.
How you can access your personal information held by Cross Solutions
You may request details of personal information that Cross Solutions hold about you in accordance with the
provisions of the Privacy Act 1988 (Cth).
Cross Solutions may refuse requests to access personal information where:
a. The request is frivolous or vexatious;
b. Access would be unlawful;
c. Providing access would pose a serious threat to the life, health or safety of a person;
d. The request relates to existing or anticipated legal proceedings and is not available by the process of discovery;
e. Denial of access is authorised or required by law; or
f. Any other reason outlined in the Privacy Act 1988 (Cth)
An administrative fee will not be charged for the provision of information.
If you would like a copy of the information, which Cross Solutions hold about you or believe that any information Cross Solutions hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please send an email to [email protected].
Questions or complaints
If you have a question or complaint about Cross Solutions handling of your personal information, please feel free to send in details of your complaint via:
▪ Email: [email protected]
▪ Mail: PO Box 206, Mirriwinni QLD 4871
Cross Solutions take all complaints seriously and will respond to all complaints in writing within 21 business days of a complaint being received.
This policy may be amended where new laws, technology, changes to operations and practices or changes in the business environment occur.